Canon Error Codes.
Often error codes pop up on printers and multi-functional devices, causing wide spread panic, as the ‘workhorse’ of the office ceases to function.
Repeatedly the solutions are relatively simply to execute and can be done in-house, so we’ve compiled this list of error codes for the Canon devices and what the solution might be, e.g. paper jam, out of paper etc.
For all other queries, please do not hesitate to contact our ‘fiendishly good’ (that’s what our clients say about us!) Service Department at service@highline.ie or 01 4097034 for assistance.
Here are the most common error codes and what they mean:
Error Code | Problem | Solution |
| 001 | Different sized originals were scanned without setting the printer to Different Size Originals mode. | Check the originals and the settings and try again. |
| 001 | There is a paper jam. | Check for paper jam, check the originals, check the settings and try again. |
| 001 | Different sized originals were scanned in the 2-Sided Original mode without setting the Different Size Originals mode. | Check the originals and the settings and try again. |
| 003 | Communication has taken longer than the preset time (64 minutes), which caused an error. | Lower the resolution or divide the document into several parts OR when receiving a document, ask the other party to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it. |
| 005 | The recipient did not answer within 35 seconds. | Confirm that the recipient’s machine is able to communicate, and then try again |
| 012 | The document could not be sent because the receiving fax machine was out of paper. | Ask the recipient to load paper into their fax machine. |
| 018 | The recipient’s machine did not respond when your machine redialed. | Confirm that the recipient’s machine is able to communicate, and then try again. |
| 018 | The documents could not be sent because the recipient’s machine was performing another task. | Confirm that the recipient’s machine is able to communicate, and then try again. |
| 018 | The settings on your machine do not match the settings on the recipient’s machine. | Confirm that the recipient’s machine is able to communicate, and then try again. |
| 019 | Sending could not be performed because the memory of the Remote Fax server machine became full when sending a fax from the Remote Fax client machine. | Wait a few moments, and then try again after the other send jobs on the Remote Fax server machine are complete. |
| 019 | The document could not be sent because the memory of the machine is full. | Delete unnecessary documents and documents with errors to make more memory available. |
| 019 | There was a problem with the scanned image when performing direct sending. | Perform direct sending again. |
| 022 | Forwarding could not be performed because all of the addresses stored in the specified group destination have been deleted, or a mail box is specified as the group destination. | Try sending again. |
| 022 | Transmission via fax driver is not allowed. | [Allow Fax Driver TX] is set to ‘Off’. Set it to ‘On’. |
| 025 | A telephone line not connected to the Remote Fax server machine was specified when sending fax from the Remote Fax client machine. | First, check the telephone line number for the server machine. Then, set the correct telephone line number for the server machine in Remote Fax TX Settings on the client machine. |
| 033 | The recipient’s machine does not support confidential sending or subaddresses. | Send the document without using confidential sending or subaddresses. |
| 034 | The destination for confidential sending specified for the recipient’s machine did not exist. | Check the destination for confidential sending in the recipient’s machine and try sending again. |
| 035 | The recipient’s machine does not support the forwarding function or sub addresses. | Directly send to the forwarding destination. |
| 040 | Sending could not be performed because there was insufficient memory available in the Remote Fax server machine when sending a fax from the Remote Fax client machine. | Erase unnecessary documents and documents with errors from the Remote Fax server machine to increase the amount of available memory. |
| 040 | Divide the sending operation into multiple batches instead of sending the document to all destinations at once. | Lower the resolution, and then try sending the document again. |
| 040 | Divide the sending operation into multiple batches instead of sending the document to all destinations at once. | Lower the resolution, and then try sending the document again. |
| 054 | The sending process was interrupted because the user phone number and user name were not registered. | Register the user phone number and user name, and perform sending again. |
| 080 | A subaddress is not set in the recipient’s machine. | Try sending the document without a subaddress, or request that the recipient set the same subaddress as the sender’s subaddress. |
| 081 | A password is not set in the recipient’s machine. | Try sending the document without a password, or request that the recipient set the same password as the sender’s password. |
| 099 | The job was cancelled. | Perform the job again. |
| 102 | The subaddress and/or password do not match. | Check the subaddress and/or password for the recipient’s machine. Make sure that the subaddress and password you are sending with the document matches the recipient’s, and then try again. |
| 701 | The specified Department ID does not exist, or the PIN has changed. | Enter the correct Department ID or PIN using 0 – 9, and perform sending again. If you do not know the PIN, contact the administrator. |
| 701 | Reception of print jobs with unknown IDs or remote scan jobs with unknown IDs is disabled. | Set <Allow Printer Jobs with Unknown IDs> and <Allow Remote Scan Jobs with Unknown IDs> for [Department ID Management] to ‘On’. |
| 702 | The document could not be sent because the memory is full. | Wait a few moments, and then try again after the other send jobs are complete. |
| 703 | An error occurred while converting the image. | Lower the resolution, and perform sending again. |
| 703 | The memory for the image data is full. | Delete documents stored in the Mail Box and Fax/I-Fax Inbox. If the machine still does not operate normally, turn the main power OFF, and then back ON. |
| 704 | An error occurred when reading address information from the Address Book. | Check the address settings. If the machine still does not operate normally, turn the main power OFF, and then back ON. |
| 705 | The send operation was interrupted because the size of the image data is larger than the maximum data size sets in [Maximum Data Size for Sending]. | Change the Maximum Data Size for Sending setting in [E-Mail/I-Fax Settings] in [Send] in [Function Settings] (Settings/Registration). Select a lower resolution, or if you are using I-Fax, decrease the number of pages containing images that you are sending each time, so that you do not exceed the Maximum Data Size for Sending limit. |
| 706 | The address book is currently being imported/exported from the Remote UI, or the machine is busy with other send related functions. | Wait a few moments. Try sending again after the other send jobs are complete. |
| 713 | The document in Mail Box or Fax/I-Fax Inbox was deleted before the link to it was sent via email. | Store the necessary document in the Mail Box or Fax/I-Fax Inbox again, and then send the link again via email. |
| 751 | The server is not functioning. The network is not connected. (The server may be unable to connect to the network, or it may have lost the connection.) | Make sure that the server is ON, and check the destination. Check the status of the network. |
| 751 | The IP address is not set. | Check [TCP/IP Settings] in Network in [Preferences] (Settings/Registration). |
| 752 | The server is not functioning. The network is not connected. | Check that the SMTP server is operating properly. Check the status of the network. |
| 753 | A TCP/IP error (Socket or Select error, etc.) occurred when sending an e-mail or sending a fax from the Remote Fax client machine. | Check that the network cables and connectors are properly connected. If the machine still does not operate normally, turn the main power OFF, and then back ON. |
| 755 | The fax could not be sent from the Remote Fax client machine because TCP/IP is not operating normally. | Check [TCP/IP Settings] in [Preferences] (Settings/Registration). |
| 759 | An error occurred on while sending a link via email to the Mailbox in which the file is stored. | Contact your administrator. |
| 761 | A PDF or XPS file with a digital signature could not be sent, because a digital certificate or key pair registered in the machine is corrupt or could not be accessed. | If you want to send a PDF or XPS file with a user signature, confirm that the user certificate is not corrupt. If the user certificate is corrupt, reinstall it. |
| 762 | Could not send to a domain that is not registered as an allowed domain, because [Allow MDN Not via Server] is set to ‘On’ | Set [Allow MDN Not via Server] to ‘Off’, or register the domain as an allowed domain, and try to send again. |
| 766 | The certificate used to send a PDF or XPS with a digital signature has expired. | Update the certificate, or use a certificate which has not expired. |
| 769 | The number of trials allowed for the Scan and Send function reached the upper limit. | To continue using the function, purchase the official optional product. |
| 770 | Data could not be sent with WebDAV, because the WebDAV server or proxy server does not support SSL communications. | Check the settings for the WebDAV server. OR Check the proxy server, if you are communicating via a proxy server. |
| 771 | The setting for the Remote Fax Server Address is incorrect. | Check [Remote Fax TX Settings]. |
| 771 | The Remote Fax Server has not been started. | Check the Remote Fax Server. |
| 771 | The network is not connected. | Check the status of the network. |
| 773 | [Optimize PDF for Web] is set to ‘On’, and PDF modes that cannot be set are selected. | Set only one of the following: Device Signature, User Signature, or Reader Extensions. Alternatively, set [Optimize PDF for Web] to ‘Off’. |
| 801 | A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message or send/receive an I-fax. | Check that the SMTP server is functioning normally. Check the status of the network. |
| 801 | The SMTP server returned an error while trying to connect. The destination is incorrect. An error occurred on the server side during transmission to a file server. | Check that SMTP is operating normally. Check the status of the network and file server. Check the settings for the destination. |
| 801 | You are trying to send a file to a destination for which you have no write permission. | Check the address settings. |
| 801 | When the machine tried to send a file to the server, a file with the same name already existed on the server, and that file could not be overwritten. | Change the settings on the file server to enable the file to be overwritten, or contact the server administrator. |
| 802 | The SMTP server name specified in Communication Settings is incorrect. | Check the SMTP server name set in Communication Settings. |
| 802 | The DNS server address specified in the DNS settings is incorrect. | Check the DNS server address specified in the DNS settings. |
| 802 | Connection to the FTP server failed. | Check that the FTP server is functioning normally. |
| 804 | Unable to match the specified folder path when sending data to a file server. | Check the destination. |
| 804 | You have no permission to access the folder/file, or the folder/file may be deleted in other operations. | Change the settings on the file server to enable access to the folder, or contact the server administrator. |
| 805 | Sending could not be performed when sending to the SMB server because the server had insufficient space available. | Delete unnecessary documents and documents with errors on the server to make more space available. Otherwise, contact your server administrator. |
| 806 | An incorrect user name or password was specified for the sending of a file to a file server. | Change the user name or password. |
| 807 | You do not have access privileges for the specified directory. | Set access privileges for the server directory, or send to a directory that you have access privileges for. Alternatively, contact your administrator. |
| 809 | When the machine tried to send a file to the SMB server, a file with the same name already existed on the server, and that file could not be overwritten. | Rename the file and perform sending again. |
| 810 | A POP (Post Office Protocol) server connection error occurred when receiving an I-fax. | Check the settings for the POP Server in Communication Settings. |
| 813 | A POP server authentication error (user account error or password error) occurred when receiving an I-fax. | Check the settings for the POP Server in Communication Settings |
| 830 | A DSN (Delivery Status Notification) error notification was received because of an incorrect I-fax address or destination setting, or because the data size of the sent documents exceeds the mail server capacity. | Check the I-fax address or destination setting. OR Set Maximum Data Size for Sending so that it is less than the mail server capacity. |
| 834 | An MDN (Mail Delivery Notification) error notification was received because of an incorrect I-fax address or destination setting, or because trouble occurred in the network or mail server. Alternatively, the memory of the receiving machine is full. | Check the I-fax address or destination setting. |
| 839 | The user name or password specified in Communication Settings is incorrect. | Check the user name and password set for <SMTP Authentication (SMTP AUTH)> in Communication Settings. |
| 841 | An encryption algorithm that matches the mail server does not exist for sending e-mail or I-fax. | Set Allow SSL to ‘Off’ in Communication Settings. |
| 842 | The mail server requested authentication using the client certificate for sending an e-mail or I-fax. | Set Allow SSL to ‘Off’ in Communication Settings. OR Change the mail server settings so that a client certificate is not requested when sending. |
| 843 | There is a large difference between the current time set in the KDC (Key Distribution Center) server and the time set in the machine. | Adjust the current date and time in Date/Time Settings. |
| 844 | When sending with POP before SMTP, SSL encrypted communication with the POP server failed. | Check the SSL encrypted communication setting of the POP server. |
| 845 | When sending with POP before SMTP, POP authentication (POP AUTH) failed. | Check the settings of the POP address and POP password in [Communication Settings]. OR Check the POP authentication setting of the POP server. |
| 846 | When sending with POP before SMTP, POP authentication (APOP) failed. | Check the settings of the POP address and POP password in [Communication Settings]. |
| 856 | The job was cancelled because the hard disk region for saving temporary data became full. | Contact your administrator. |
| 868 | Failed to communicate with the destination when sending with WebDAV, because access via a proxy server was requested (received HTTP Error 305: Use Proxy). | Check the settings for the WebDAV server. |
| 869 | Received a response from the destination stating that authentication failed when sending with WebDAV (received HTTP Error 401: Unauthorized). | Check the user name and password for the destination. OR Check the security settings of the WebDAV server. |
| 870 | Received a response from the destination stating that the request was denied when sending with WebDAV (received HTTP Error 403: Forbidden). | Wait a few moments, and then try again. OR Check the address settings. |
| 871 | Received a response from the destination stating that the specified folder could not be found when sending with WebDAV (received HTTP Error 404: Not Found/409: Conflict/410: Gone). | Check the address settings. |
| 872 | Received a response from the destination stating that access is denied when sending with WebDAV (received HTTP Error 405: Method Not Allowed). | Check the settings for the WebDAV server |
| 873 | Received a response from the destination stating that proxy authentication failed when sending with WebDAV (received HTTP Error 407: Proxy Authentication Required). | Check the proxy settings. |
| 874 | Received a response from the destination stating that the connection timed out when sending with WebDAV (received HTTP Error 408: Request Timeout). | Wait a few moments, and then try again |
| 875 | Received a response from the destination stating that chunked encoding was denied when sending with WebDAV (received HTTP Error 411: Length Required). | Set Use Chunked Encoding with WebDAV Sending to ‘Off’. |
| 876 | Received a response from the destination stating that the size of the data was too large when sending with WebDAV (received HTTP Error 413: Request Entity Too Large) | Check the settings for the WebDAV server. |
| 877 | Received a response from the destination stating that the URI (host name + folder path) was too long when sending with WebDAV (received HTTP Error 414: Request-URI Too Long). | Check the settings for the WebDAV server. |
| 878 | Received a response from the destination stating that the server encountered an unexpected condition that prevented it from executing the request when sending with WebDAV (received HTTP Error 500: Internal Server Error) | Check the settings for the WebDAV server. |
| 879 | Received a response from the destination stating that the server does not support the necessary functions to execute the request when sending with WebDAV (received HTTP Error 501: Not Implemented). | Check the settings for the WebDAV server. OR If you are sending via a proxy server without using SSL communication, set Use Chunked Encoding with WebDAV Sending to ‘Off’. |
| 880 | Received a response from the destination stating that the proxy server failed to communicate with the server above it when sending with WebDAV (received HTTP Error 502: Bad Gateway). | Check the settings for the WebDAV server. OR Check the settings of the proxy server. |
| 881 | Received a response from the destination stating that the server could not handle the current request when sending with WebDAV (received HTTP Error 503: Service Unavailable) | Check the settings for the WebDAV server. #882 |
| 882 | Received a response from the destination stating that the proxy server failed to communicate with the server above it when sending with WebDAV (received HTTP Error 504: Gateway Timeout). | Check the settings for the WebDAV server. OR Check the settings of the proxy server. |
| 883 | Received a response from the destination stating that the server does not support the necessary functions to execute the request when sending with WebDAV (received HTTP Error 505: HTTP Version Not Supported). | Check the settings for the WebDAV server. |
| 884 | Received a response from the destination stating that the server lacks sufficient free disk space to execute the request when sending with WebDAV (received HTTP Error 507: Insufficient Storage). | Check the settings for the WebDAV server. |
| 885 | An unexpected error occurred when sending with WebDAV. | Check the settings for the WebDAV server. |
| 886 | Received a response from the destination stating that the request was invalid when sending with WebDAV (received HTTP Error 400: Bad Request). | If you are sending via a proxy server without using SSL communication, Set Use Chunked Encoding with WebDAV Sending to ‘Off’. |
| 889 | The original cannot be scanned or printed because it is embedded with job restriction information. | Check the job restriction information, or contact your administrator. |
| 899 | The e-mail or I-fax was sent normally. However, reception may be incomplete because the transmission was relayed via multiple servers. | Contact the other party. |
| 899 | The fax was sent normally from the remote fax client. However, reception may be incomplete because the transmission was relayed via a remote fax server. | Check whether the fax was sent in the transmission results of the remote fax server. OR Check the status of the server and network.
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| 919 | A syntax error or a PostScript error that exceeds device restrictions, etc. was detected. | Set [Print PS Errors] (Settings/Registration) to ‘On’, submit the job again, confirm the contents of the PostScript error, then execute the job after resolving the error. |
| 925 | The file cannot be processed because the page size specified for the file sent from the fax driver exceeds the standard size. | Change the image to a standard size, and perform sending again. |
| 927 | The PDL data received from the fax driver contains a font that cannot be processed. | Change the font, and perform sending again. |
| 928 | The fax could not be sent from the fax driver because the memory is full. | Divide the data before sending it or check the amount of available memory, and perform sending again. |
| 929 | The network connection was lost when receiving data from the fax driver, or the host (PC) did not respond. | Check the status of the network. |
| 995 | Reserved communication jobs were cleared. | Reserve the jobs again, if necessary. |
